About us:

LuxProvide offers a unique platform that combines data science and supercomputing resources delivering insights for better decision-making. Our team of data scientists, AI engineers, Machine Learning architects, privacy and cybersecurity experts focuses on the needs of our customers including research and business players, both large and small, in Luxembourg and the Greater Region. We believe that the key to effective innovation is a design thinking and co-creation approach involving our customers throughout the entire development process. By adding data-driven insights to their decisioning processes, LuxProvide’s customers endow themselves with a powerful and differentiating way of creating tangible value. LuxProvide is a 100% publicly owned company located in Luxembourg, a leading digital center in the heart of Europe. MeluXina, the cloud-enabled world-class supercomputer operated by LuxProvide, is a key element of Luxembourg’s data-driven innovation strategy.

Are you curious and enthusiastic about tackling tough problems in technology and supercomputing? Would you like to work at the heart of Luxembourg’s digital development? What LuxProvide offers: an ongoing, technically exciting project at the crossroads of research and industry in a rapidly evolving environment.

The DevOps Engineer will join the expert team that manages the MeluXina supercomputer, operating and enhancing core platform services. In this role, your main tasks will be to contribute to the Cloudification efforts of the organization, and provide resilient, secure and high-quality services to its customers.

Your role consists in:

• Implementing and managing Cloud infrastructures (OpenStack, CEPH, Kubernetes), virtualized and containerized environments.
• Developing, implementing, managing and enhancing IT services that operate our platforms and provide services to customers.
• Contributing to the organizational efforts to develop and implement new Cloud interfaces enabling customers to take advantage of supercomputing infrastructures.
• Contributing to the departmental efforts to treat Infrastructure as Code, designing, building, and maintaining scalable and efficient CI/CD pipelines, incorporating automated testing and deployment strategies.
• Troubleshooting and resolving issues and outages related to infrastructure and services, improving resiliency and ensuring overall system reliability.
• Monitoring and analyzing system performance, identifying bottlenecks, and implementing solutions to optimize efficiency and reliability.
• Writing and maintaining technical documentation and documentation for end-users.
• Collaborating with other teams to ensure adherence to software engineering best practices.
• Staying up to date with the latest technologies, and providing recommendations for process improvements and tooling upgrades.

Profile:

• University degree (Master preferred) degree in computer science, computer engineering, information technology or a closely related field or with proven experience in a similar role (System Engineer, DevOps engineer, Site Reliability Engineer). 
• Proven experience as a DevOps Engineer or similar role (System Engineer, Site Reliability Engineer, Software Engineer with Infrastructure-as-Code experience), with a strong understanding of software development lifecycle (SDLC) and Agile methodologies. 
• Solid experience with Linux (RHEL, Ubuntu). 
• Deep knowledge of Git. 
• Proficiency in scripting and programming languages (e.g., Python, Bash) for development, infrastructure automation and management tasks (e.g. Ansible). 
• Solid understanding of containerization technologies (e.g., Docker, Containerd, Podman), orchestration tools (e.g., Kubernetes, OpenShift) and management platforms (e.g., Rancher). 
• Excellent analytical and problem-solving skills. 
• Strong communication and collaboration skills, with the ability to work effectively in an international and multicultural team environment. 
• Excellent command of written and spoken English is a must. Good control of French and/or German is a plus. 

You can expect:

• Join a unique organization in this field.
• Work on cutting edge and exciting technologies within a team of highly motivated and passionate colleagues.
• Own area of responsibility with room for creativity, with the possibility to grow within the role.
• Excellent working conditions and benefits, including training.

Recruitment process:

• Online / on-site interview including hands-on / technical assessment.
• Online / on-site HR interview.

About us:

LuxProvide offers a unique platform that combines data science and supercomputing resources delivering insights for better decision-making. Our team of data scientists, AI engineers, Machine Learning architects, privacy and cybersecurity experts focuses on the needs of our customers including research and business players, both large and small, in Luxembourg and the Greater Region. We believe that the key to effective innovation is a design thinking and co-creation approach involving our customers throughout the entire development process. By adding data-driven insights to their decisioning processes, LuxProvide’s customers endow themselves with a powerful and differentiating way of creating tangible value. LuxProvide is a 100% publicly owned company located in Luxembourg, a leading digital center in the heart of Europe. MeluXina, the cloud-enabled world-class supercomputer operated by LuxProvide, is a key element of Luxembourg’s data-driven innovation strategy.

Are you curious and enthusiastic about tackling tough problems in technology and supercomputing? Would you like to work at the heart of Luxembourg’s digital development? What LuxProvide offers: an ongoing, technically exciting project at the crossroads of research and industry in a rapidly evolving environment.

We are looking for a HPC User Support Engineer (m/f) to join our HPC User Support Engineering team.

 

Your mission:

The HPC User Support Engineer will join the expert teams that manage the Luxembourg – EuroHPC supercomputer MeluXina.

You will provide L1 and L2 support to the company’s customers (well-known companies/brands) for accessing and using its HPC/Cloud systems and services. On top of that you will participate in various IT projects in this domain and will be able to gain further experience and expertise in those fields.

Your role consists in:

• Being the company’s primary point of contact for supporting customers.
• Ensuring support requests are answered in a timely and accurate manner, either by directly solving the issues or escalating them.
• Contributing to and maintaining documentation regarding solutions to customers’ issues.
• Interact with HPC experts within the organization to ensure that even the most complex questions and requests are answered, escalating the requests as required and ensuring their follow-up.
• Participate in advanced support projects together with the Company’s experts.
• Contribute to the development of software that improve internal Company processes.
• Helping identifying training needs and areas of improvement.
• Participate in initiatives to improve the efficiency and quality of the User Support Services.
• Contribute and participate in training sessions for the efficient and effective use of HPC, Data and Cloud systems.
• Help identify training needs and areas of improvement.
• Ensure high levels of customer satisfaction.

Profile:

• University degree (Bachelor/Master) in computer science, computer engineering, information technology or a closely related field is requested. 
• Proven working experience (2 years minimum) in user support, software development, system administration or DevOps role, preferably in a High Performance Computing or Cloud Computing environment.
• Good knowledge of Linux and/or Unix environments.
• Skilled in at least one scripting language (Bash, Perl, Python).
• Skilled in at least one general purpose programming language (C, C++, Fortran, Python).
• Demonstrated ability to solve problems analytically.
• Excellent command of written and spoken English is a must. Good control of French and/or German is a plus.
• Strong interpersonal skills. 
• Working knowledge of Cloud Computing concepts and tools 
• Depending on degree, experience in a technical help desk setup would be a plus.
• Experience in providing training to end-users.

You can expect:

• Join a unique organization in this field.
• Work on cutting edge and exciting technologies within a team of highly motivated and passionate colleagues.
• Own area of responsibility with room for creativity, with the possibility to grow within the role.
• Excellent working conditions and benefits, including training.

Recruitment process:

• Online / on-site interview including hands-on / technical assessment.
• Online / on-site HR interview.